1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with One in the City, hereinafter referred to as “Company”, via internet.


By placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship, can place an order.


The inclusion of any products at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be that at the time you place your order.


2. Prices and delivery charges

The prices displayed at web site do not include a delivery charge.


3. Ordering/conclusion of contract

Once you have placed your order, if you have supplied us with your email address, and if for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, Company representative will contact you to settle the refund.


4. Delivery

Company endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to send the parcel within 2 working days following confirmation of an payment, unless otherwise agreed.


If your order does not arrive please contact Company via [email protected].


5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Company's standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.


If the item you have received is defective, please notify Company promptly and return the item in accordance with section 6 (Returns) below. Company will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.


6. Returns

Company guarantees a full refund or if you prefer, to replace any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the 

same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.


7. Payment methods


Payment before delivery


Credit card or debit card

You can enter your payment details at the time you place your order using a valid credit or debit card (PayPal, VISA, MasterCard or American Express).


8. Our Liability

Nothing in these Terms shall exclude or limit Company's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.


If we breach these Terms, we shall only be liable for losses, which are a reasonably foreseeable consequence of such breach.


Company is not responsible for indirect losses which are a side effect of the main loss or damage, or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.


Our maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.


9. Colours

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.


10. Guarantee

If there are defects in the goods you have purchased, Company abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.


11. Assignment

Company reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments, which have arisen in connection with the delivery of goods.


12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.